Auto Pair Privacy Policy
Last updated: 26 October 2026
Auto Pair is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, submit an enquiry or use our vehicle sourcing services.
We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable laws.
## 1. Information We Collect
When you use our website or services, we may collect the following information:
Personal and contact information
- Full name
- Email address
- Phone number
- Preferred contact method
Vehicle requirements
- Your vehicle preferences, including make, model, budget and specifications
- Your preferred vehicle type, age, kilometres and fuel type
- Information about any vehicle you may wish to trade in
- Other information you provide to help us source a suitable vehicle
Finance-related information
If you request assistance exploring vehicle finance options, we may collect information relevant to understanding your requirements and helping you navigate the finance process.
Any additional financial, identification or application information will only be requested where necessary for the relevant service and handled in accordance with applicable privacy and legal requirements.
Website and technical information
Our website or its service providers may collect technical information, such as your IP address, browser type, device information, website usage data and information collected through cookies or similar technologies, depending on your website settings.
## 2. How We Use Your Information
We collect and use your information to:
- Respond to your enquiries and contact you about your request.
- Understand your vehicle requirements and budget.
- Assess whether Auto Pair can provide the service you require.
- Source suitable vehicles from dealerships throughout New Zealand.
- Obtain vehicle information, availability and pricing.
- Negotiate with dealerships on your behalf where authorised.
- Help you explore vehicle finance options where requested and legally permitted.
- Manage invoices, payments and customer communications.
- Provide customer support and manage complaints.
- Improve our website, services and customer experience.
- Meet our legal, regulatory and record-keeping obligations.
We will only collect and use personal information for lawful purposes connected with our business and in accordance with applicable privacy requirements.
## 3. Sharing Your Information
To provide our services, we may need to share relevant information with selected third parties.
These may include:
Vehicle dealerships: To enquire about suitable vehicles, confirm availability, obtain pricing and negotiate on your behalf.
Finance providers or brokers: Where you request finance assistance, and where sharing your information is necessary, authorised and legally permitted.
Service providers: Businesses that help us operate our website, manage communications, process payments, maintain records or provide other essential business services.
Professional advisers and authorities: Where necessary for legal, accounting, regulatory or compliance purposes, or where disclosure is required or authorised by law.
We aim to share only the information reasonably necessary for the relevant purpose. We do not sell your personal information to third parties for their own marketing purposes.
Third-party businesses may have their own privacy policies and practices when handling your information.
## 4. Vehicle Finance and Your Consent
If you ask Auto Pair to help you explore vehicle finance options, we will explain the relevant process and any additional information required.
We will seek any necessary authorisation before sharing your personal information for a finance application or another purpose requiring your consent.
Finance providers may independently assess your application, request further information and make lending decisions under their own criteria and legal obligations.
Submitting a vehicle sourcing enquiry does not, by itself, constitute an application for finance or authorise a finance provider to conduct a credit check.
## 5. Cookies and Website Analytics
Our Squarespace website and any integrated services may use cookies or similar technologies to support website functionality, understand visitor activity and improve the browsing experience.
Depending on the tools enabled on our website, these technologies may collect information about how visitors interact with our pages.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Where required, we will obtain consent for cookies or other tracking technologies.
## 6. How We Store and Protect Your Information
We take reasonable steps to protect the personal information we hold against loss, unauthorised access, misuse, modification or disclosure.
Depending on the services we use, your information may be stored in secure digital systems operated by Auto Pair or our third-party service providers.
Access to personal information is limited to people who need it for legitimate business purposes.
While we take reasonable precautions to protect your information, no method of electronic storage or transmission can be guaranteed to be completely secure.
If a privacy breach occurs, we will respond in accordance with our legal obligations, including notifying affected individuals and the Office of the Privacy Commissioner where required.
## 7. Overseas Storage and Processing
Some of our website, hosting, email, payment or other service providers may store or process information outside New Zealand.
Where personal information is transferred or disclosed overseas, we will take the steps required by applicable New Zealand privacy law to ensure the transfer is lawful and that appropriate protections are in place.
## 8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business records, resolving disputes and meeting legal obligations.
When information is no longer required for a lawful purpose, we will take reasonable steps to securely delete it or ensure it can no longer identify you, subject to any applicable retention requirements.
## 9. Your Privacy Rights
Under New Zealand privacy law, you generally have the right to request access to personal information we hold about you and request corrections if you believe it is inaccurate, incomplete or misleading.
You can make a request by contacting us using the details below.
We will respond to your request in accordance with applicable law. In some circumstances, the law may permit us to withhold certain information.
You may also raise a concern or complaint with us if you believe your personal information has been handled incorrectly.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner in New Zealand.
Website: https://www.privacy.org.nz/
## 10. Information Provided by Other Sources
In some circumstances, Auto Pair may receive personal information about you from another person or organisation, such as a dealership, finance provider or service partner.
Where we collect personal information indirectly, we will take reasonable steps to ensure you are informed about the collection, its purpose, the intended recipients and your privacy rights, as required by New Zealand law.
This may not be necessary in circumstances where a legal exception applies.
## 11. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including dealerships and finance providers.
Auto Pair is not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing them with personal information.
When you interact directly with a third party, that organisation's privacy practices may apply to the information you provide.
## 12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal requirements.
Any updated version will be published on this page, together with the revised update date.
We encourage you to review this page periodically.
## 13. Contact Auto Pair
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us.
Business: Auto Pair
Email: info@autopair.co.nz
Phone: 0270360200
We will review privacy enquiries and respond as soon as reasonably practicable.
Auto Pair — Your car. Our mission.